​Would you like to contact one of the team?

No problem! We'll put the kettle on

 

For Wholesale & Trade enquiries
please call the team on 020 8720 7494
or email us at [email protected]


Frequently Asked Questions

1Looking after my tea
How should I store my tea?

Fine tea needs to be kept from extreme temperatures, odours and natural light. Keep your tea sealed in our ziplock packaging or decant to an airtight container.

If cared for, black tea, oolongs and herbal infusions will maintain their flavours for more than 12 months. Pu’ Er (and darker, roasted Oolong) tea will actually improve with age. Less-processed tea (Green, White and Yellow) is more susceptible to deterioration and best enjoyed within 6-9 months. Good excuse to drink lots of it quickly!


At what temperature should I drink my tea?

The golden rule is never, ever use boiling water. If you don’t have a temperature-controlled kettle, grab your kettle before it boils (if you allow the water to boil and then wait for it to cool it will still lose some of its purity).

Black tea, Pu’ Er and our herbal infusions are best at 95 degrees. Oolongs are best between 85-90 degrees. Green, White and Yellow tea is better at lower temperatures (see individual teas for guidelines)

2Tea out of stock
Can I reserve tea?

We are always checking to see how much tea we have. To ensure our tea is always fresh we order throughout the year.

Some tea we find, however, is quite rare and the producer will only let us buy a little bit. In this instance we may not be able to source any more until the following season. Contact us and we can suggest an alternative.

You can also check our blog and events pages for updates on new arrivals.

3Payment & Security
Is it safe?

CHASH The Fine Tea Company Limited will not disclose without notice your personal information, unless required to do so by law.

Our transaction system is secure. We do not record your payment details.

How can I make payment?

You can use PayPal, credit card or debit card

Do I have to pay tax on my order?

There is no VAT on tea (and quite right too!). However teaware is subject to VAT (currently 20%)

4Shipping

We aim to send your tea within 48 hours. If your order has not arrived within 7 days, please contact us at [email protected]

Do you send your tea worldwide?

Of course! We love to share our tea. It is here for everyone!

How much does shipping cost?

The cost of shipping depends on the weight of your tea and the country to which you want us to send it.

Please contact us if you want to track or sign for your tea.

Can I return or exchange my product?

If you receive teaware from us that is damaged, please email us within 3 working days. We will of course contact you to arrange a happy outcome.

Please note however that due to its perishable nature we are unable to take refunds or returns of our tea.

5Website Content Copyright
Can I use any of the content from the website?

All of the content for our website is protected by UK and international law. ‘CHASH The Fine Tea Company Limited’, our logo and the strapline ‘If ‘Tea Makes Everything Better’ Shouldn’t We Be Drinking Better Tea?’ are registered trademarks.

If you would like to use any of our assets please contact us to discuss terms.

If 'tea makes everything better' shouldn't we be drinking better tea?®